FAQ

Yes! All Slipintosoft products are made from ultra-luxurious 100% Pure Mulberry Silk (Except for some loungewear products, they are made of silk knitting, These products still contain enough mulberry silk, please read the product description). We use the highest grade (6A) long fiber mulberry silk, and enforce the strictest quality guidelines, including non-toxic dyes.

Instead of thread count, silk fabrics use momme – i.e. fabric weight to measure the quality of silk fabrics. Momme weight describes the weight of 100 yards of silk, 45 inches wide, in pounds. Higher momme means there are more strands of silk per 100 yards of fabric, therefore making the product heavier. So if we weigh that fabric, and say it’s 19 pounds, the momme would be 19-momme. The higher the momme, the higher quality and more durable the fabric is. Momme can range anywhere from 11-momme to 25-momme.

Silk offers more than just an elegant feel - it provides tangible benefits as well. It stimulates the immune system, gets rids of stress, gives an extra boost of energy in the morning, gives a fresh and rested look, and gets rid of the dark circles under the eyes.
1) It breathes. Your head and hair won’t get smothered or overheated.
2)It’s hypoallergenic. It’s naturally resistant to fungus, mold, mites, and allergens.
3)It doesn’t involve synthetic materials. It’s a natural fiber, for those who wish to keep their beauty routine all-natural.
4)It might help with your complexion. Got acne? Try a silk pillowcase and see if that doesn’t help it clear.
5)Temperature regulation. Silk is a naturally temperature-regulating fabric that makes it breathable so it’s never too hot or too cold in any situation.

Silk fabric is made from a natural fiber produced from silkworms, popularly mulberry silk. High-quality silk is a fabric that has been manufactured for thousands of years and has maintained its reputation as a symbol of luxury.Satin, on the other hand, is a man-made material made up of a mixture of satin, nylon, and polyester. Satin is more delicate than silk, so it needs more careful handling. It does not shimmer, but it does have a glossy appearance.Silk is the same on both sides, while the manufacturing process leaves satin with a dull flat back. Satin is shrunk or Stretch whenever we just wash it in hot water. So be more careful when you just washed your satin fabric. You always checked and watched the washing instructions label which is coming on that fabric.If you wish to repose in pure luxury, then silk is the way to go. Your hair, skin, and inner natural beauty will thank you for it.

Absolutely! Choose a detergent designed for use on silk (we recommend pH-neutral liquid detergent). It’s important that you use a detergent that doesn’t contain enzymes or bleach that will damage your silk products. Machine wash cold on a gentle cycle. When it comes to drying silk, air drying is ideal.

Yes, we offer Size customization for some solid colors' items. Please consult our CS about details: info@slipintosoft.com Please notice, an extra fee will be charged for customization service, and customized size can't be exchanged or returned once sold.

1. Hang on the product on the cloth hanger.
2. Turn on the garment steamer to select ‘silk’ mode.
3. Gently pull on the edges of the clothes spray the front and back of the cloth. Don’t touch the clothes directly to avoid high-temperature damage. Small wrinkles at the neckline are generally difficult to iron.
4. Place the ironing head at the cuff position to spray high-pressure steam into the sleeve.

1. Fill a basin with <= lukewarm water 30℃/86°F.
2. Add a few drops of special detergent for the silk delicates.
3. Let the garment soak for three minutes.
4. Agitate the delicates around in the water.
5. Rinse the silk item <= lukewarm water (30℃/86°F).
6. Use a towel to soak up water after the wash.
7. Hang the garment to dry.

1. Mist it with H₂O Since static build-up can only happen in a dry environment, adding a little moisture can help you solve your problem. You can invest in a spray bottle to help you out. All you have to do is spray some water on your clothing before you go out, just enough to dry before you head out.
2. Apply moisturizer to your body before you get dressed Try to apply lotion to your legs or any other part of your body that experiences static cling. Please be sure to allow the moisturizer to be completely soaked in before dressing. (If your skin is greasy, it may leave a stain!)
3. Use a metal hanger (a safety pin or metal thimble work may also be OK) Run a metal hanger on the surface and inside any clothing article. This will reduce the electrical charge by transferring the electron charges on the clothes to the metal hanger. But other small metal objects can also do the trick.

The shimmering appearance of silk is due to the triangular prism-like structure of the silk fiber, which allows silk cloth to refract incoming light at different angles, thus producing different colors. These make the surface shine and appear to change color as the angle of light changes. Put your silk product up to the light and see how it reflects differently from other silk products. So the color of the actual product you receive may look different under a different light.

We don’t support modifying order information (such as shipping information, changing size, color, or product) by yourself. Please contact our CS info@slipintosoft.com or online chat window timely; we will get back to you on working time.Please be noted that one can not make changes to the order once the order ships.

After the order ships out, you will receive a shipment email with the tracking number provided.

If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please contact info@slipintosoft.com for further assistance..

The first thing to do is send us an email info@slipintosoft.com with all the necessary information stating you wish to cancel your order.

We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. You will have to be responsible for the postage required to send the original item to our collection warehouse. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse.

Generally, we need about 2 to 4 working days to process an order before sending it out. Postponed during the holidays (we’ll announce on the homepage.) Once items are shipped out, we’ll send the shipping notice to your email address. You can also track your order via Track Order Details at the below of the website or by logging into your account. The shipping time may vary from country to country. If there is no tracking number updated or the tracking information has not update for about seven days, please feel free to contact our email info@slipintosoft.com

Our ordering system sends The shipping notification email automatically once your order has shipped out. If you confirmed the order status as shipped when you logged in but didn't receive the shipping email, you may have entered your email address incorrectly, or it could have been sent to your spam folder. If you still can't find the shipping notification, don't hesitate to contact our customer service at info@slipintosoft.com; if you have any questions, reply on working time.

If you have received a defective or stained item or a wrong item you did not order, please email to info@slipintosoft.com (pls enclose your order number, a few clear pictures' attachments), we'll get back to you on working time.

Refund: It will be issued to your original payment method within 3 to 5 business days of receipt of your item(s) or in the form of online credit.
Refunds cannot be returned to alternate cards or different forms of payment. Please note that payment processing is beyond our control, and it may take up to 3-6 additional business days for the funds to be credited to your account used during checkout.
Exchange: We will ship your exchange item(s) in a week after your return parcel is delivered.

We gladly accept returns within 30 days of receipt for most items. 1. The following items cannot be returned, refunded, or exchanged: ①Items on clearance, ②Silk Underwear, ③Customized Items
2. Return conditions: Items must be returned unworn, unwashed, and undamaged with all original tags attached. We do not accept a returned item that’s worn, damaged, washed, or altered in any way.
3. We do not accept returned items that were sent back by you directly without communicating with us first. Note: Please make sure that you will return the package to our agreed return address. Or it will affect the processing of your return. Please read our return policy for More return details: https://slipintosoft.com/pages/return-exchange

In most cases, we will offer a full refund for you on 3 returned items that are unworn, unwashed, undamaged with all original tags attached. (exclude return shipping fee and unreturnable items) Please read our return policy for More refund details: https://slipintosoft.com/pages/return-exchange

We are sure you will be delighted with our items, but if not, contact info@slipintosoft.com. We gladly accept returns within 30 days of receipt for most items in good condition.
1. Send an e-mail to info@slipintosoft.com and indicate the return item(s), reason, condition, resolution
2. Follow up on the instructions we sent in the email.
3. Drop off your package at the local shipping carrier.
4. Wait for your parcel to be delivered to our return warehouse, and then we’ll deal with your refund/exchange on a time frame. Please read our return policy for more refund details: https://slipintosoft.com/pages/return-exchange

● Items on Clearance
● Silk Underwear
● Customized sizes
● Washed or Used Items
● Items over our 30-days return time

it will be issued to your original payment method within 3 to 5 business days of receipt of your item(s), funds may delay 1~3 business days to your payment account like credit/debit card.

Yes, Slipintosoft ships to most countries and regions worldwide and will provide you with the tracking information after your order ships out. Please kindly noted that P.O. Boxes and military addresses (APO, FPO) cannot be delivered. Any Questions, please feel free to contact our Email info@slipintosoft.com. Note: Due to the ongoing health situation in the world, some countries have taken mandatory quarantine measures, and delivery services will be affected. You are suggested to check with your local post office first to find out if they can accept deliveries normally..

Please allow 2-4 business days to process in addition to the shipping times, normally it will take about 3 to 6 business days to arrive. The arrival time varies from country to country. For details on shipping information, you can check the Shipping Information page. If you have problems tracking your order, please feel free to contact us at info@slipintosoft.com, Any questions, reply within 24 hours

Normally, it will take 2-4 business days to process your order; Delivery Time Processing Time + Shipping Time.

The first thing to do is send us an email or online chat(email is preferred) stating you need to change your shipping address. CS: info@slipintosoft.com
This is based on you didn't receive the shipping notice. In other word, we can only update your shipping address before shipment.
Please kindly note we are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.

1. The address is not specific enough or wrong, so the package cannot be delivered. We will contact you as soon as we become aware of this situation. And please also keep an eye on the message/call from shipping carrier. If we contact you and get no response before the deadline, the package will be returned.
2. The package has not been signed for or picked up within the specified time. The logistics company will directly return the package after the expiration date.
Please don't worry, if you encounter this problem, please get in touch with our customer service immediately, we will try our best to solve this problem for you.

If you are not at delivery address to sign for your package, we suggest to contact the shipping carrier directly to schedule a new delivery appointment or nominate a safe place without the signature or pick it up from your local shipping location later.

Sometimes, additional customs or import duties can’t be avoided. But only happens in European countries. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the invoice of the payment and contact customer service by email: info@slipintosoft.com

If you paid via PayPal, and your payment was declined, you may need to:
1) Confirm the email address associated with PayPal.
2) Update the expiration date or billing address associated with your credit or debit card.
3) Confirm your credit or debit card so we know you’re the card owner.
4) Go through a security check so we can confirm your identity.
5) Resolve a limitation placed on your account.

If you have trouble paying via debit/credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review.

In the case that your payment is still refused, we suggest you try another card at checkout or pay us via PayPal.
If you want to know further information about being declined, you are suggested to contact the payment method provider directly.

*We accept the following currencies:
USD, AUD, NZD, CAD, EUR, GBP

Click the sign as marked on the top right corner of the webpage.

1. Please be sure that the coupon code has not expired.
2. Please be sure that the code meets the conditions of use. Some codes are only available for certain selected items.
3. Please kindly note that some promo coupon code doesn't apply to an item that is on sale/clearance

No, only one coupon code is eligible per order. On the checkout page, enter your discount code in the Promo code bar, then APPLY, the coupon will be applied successfully.

The security and privacy of your personal information are of the utmost importance to us. We utilize a secure socket layer (SSL) technology where any personal information obtained through slipintosoft.com is private ( including the sensitive information) and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.